Return Requirements
To be eligible for a return, items must meet all of the following conditions:

• Unworn and unwashed
  
• Undamaged and in their original condition
  
• All original tags must be attached
  
• Any free gifts received with the order must also be returned if the entire order is being refunded
  

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange:

• Socks
  
• Earrings and other hygiene-sensitive jewelry
  
• Personal accessories and wearables where applicable
  
• Any item clearly marked as “Non-Returnable” or “Non-Exchangeable” on the product page

Please ensure that all returned items are securely packaged and arrive in good condition. All returns are subject to inspection upon receipt.

Personalized Products

Custom orders cannot be returned or exchanged because they have been personalized. After placing an order, we will start the order customization process immediately. Therefore, once the order is placed, we can no longer support changes to the customized information, eg. Size or color.

If you feel like you are eligible for a return or exchange, please send us an email at service@soultt.com, and we are more than happy to help you understand our policies and guide you through the return process!

PLEASE NOTE:

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Return packages should be authorized. Any return request not authorized by customer service will not be honored. Item(s) must NOT be returned to the address on the package you received. That is not our return address and will affect the processing of your return. Refunds are issued on the original method of payment. Please allow us 3 to 5 business days to process your refund. Once the refund is approved, the refund will back to your payment account within 5-10 working days.If you do not receive a refund after the deadline, please contact us service@soultt.com

If you believe your item has a quality or manufacturing defect, please contact us within 30 days of receiving your order and provide clear photos of the issue. All quality claims are subject to review.

The following are generally not considered quality defects:

• Normal production variations: Loose threads, minor raw edges, or slight differences in fabric thickness, texture, color, or appearance.
  
• Color differences: Minor variations caused by lighting, photography, or screen settings.
  
• Personal preference: Dissatisfaction with style, color, fit, or a change of mind after purchase.
  
• Post-purchase damage: Damage caused by wear, washing, improper care, alterations, self-repair, or modification.
  
• Sizing & fit: Items that do not fit as expected. Please refer to our size chart before purchasing.
  
• Minor design variations: Slight differences in print placement, color, texture, or finishing resulting from the manufacturing process.

If an item is confirmed to have a quality defect, we will provide an appropriate solution, such as a replacement, exchange, or refund.

Our refund policy requires that you submit a refund request within 30 days of receiving your package. Once your request is approved, you have an additional 30 days to ship your item(s) back.

• Submit your request

You can request a return or exchange through our online store, or contact us at service@soultt.com with your order number.

• Wait for approval

We’ll review your request within 24 hours. Once approved, we’ll provide the return instructions and return address.

• Send your item back

Please follow the return instructions provided by our customer service team. Do not send your return to the original shipping address.

• Exchange: Once your return request is approved, we’ll arrange your replacement item.
• Refund: Once we receive and inspect your returned item, please allow 3–5 business days for your refund to be processed. Refunds will be issued to your original payment method.

Important

• All returns must be authorized by our customer service team before being sent back.
  
• Returns sent without prior authorization may not be accepted.
  
• Please do not send your return to the address shown on your original package. Use only the return address provided after your request is approved.
  

Return Address:
Provided after your return request is approved.

Do you want to change the color or size? Please contact us first ,we will be very enthusiastic to help you complete the exchange.

If you want an exchange: Once the exchange request is passed, we will send you the product you want immediately.

If the items need to be exchanged due to customer reasons, the customer needs to bear the return postage.

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